Terms os use

Use of Ekbote’s  Furniture services and purchasing Ekbote’s Logs & Lumbers Pvt. Ltd. Furniture’s product implies that you understand and comply with the terms and conditions outlined below.

1. Customer Returns
   Customer satisfaction is top priority at Ekbote’s Furniture. If you are unsatisfied for any reason with your purchase, you can return or exchange it within 48 hrs of delivery. Returned items must be in new and unused condition. Custom orders where custom fabrics or colors are selected are non-returnable. All returns are subject to actual round trip shipping and delivery charges. In the case where a “Free Shipping” item is purchased, the return will be subject to the actual cost of shipping associated with the order. Returns are only accepted in their original packaging and should be unassembled. Returns due to an item not fitting into your home or room will only be considered if we have a physical presence in your city. In case, we do not have a physical presence we will not accept any returns. We request our customers to please check the dimensions of the furniture before ordering.
2. Delivery
   Our delivery service is comprehensive and designed to protect our customers from receiving damaged product. Ekbote’s Furniture offers free delivery on most products. The delivery will include in home delivery and set-up by professional and bonded delivery team. Where we have our presence You will be contacted prior to delivery to schedule a date and time.
3. Delivery Time Frame
   The delivery time frame is about 15 working days. Please call or email us for more details.
4. Order Cancellations
   Once the order is placed, it will not be cancelled.
5. Shipping Damage
   Our staff is available to help if your order arrives damaged. Our comprehensive delivery service is specifically designed to reduce the rate of damage. In the event of damage upon arrival please notify Ekbote’s and / or your delivery company immediately. Damages to items upon arrival must be noted on your delivery receipt and brought to the attention of Ekbote’s immediately. If there are partial damages or shortages, accept the good items and list damages/shortages on your delivery receipt; we will send free replacement parts to correct the problem or replace the whole item at our discretion. If a replacement is declined and you would rather cancel your order you will be subject to the normal return policy. Ekbote’s reserves the right to repair or replace furniture that is damaged on arrival. We are not responsible for any shipping damage not reported on the same day of arrival.
6. Disclaimer of Liability
   To the extent permitted by law, neither Ekbote Furniture nor any of its employees, related partners or their respective officers will be liable in any way for any loss, damage, cost or expense suffered or incurred by you or claims made by you because of your use of this site, unavailability of this site or in connection with any products, services or information advertised, offered or supplied through this site. Ekbote Furniture maintains the exclusive right to cancel or refuse any order without any bonding, including price omission, incorrect price, typographical errors, suspicion of fraud, and delivery area restrictions.
7. Fraudulent use of Credit Cards
   In an effort to protect our customers and preserve the rights of consumers, we file fraud orders with the appropriate authorities. Do not attempt to process a fraudulent order on this website.
8. Dispute and Chargeback
   In the event of a dispute Ekbote Furniture will assign a claim representative to your account. Your claim representative will listen to your dispute and attempt to negotiate a fair resolution to your problem. If you charge back your credit card Ekbote Furniture will simply revert back to the Terms and Conditions and stick to whatever you are legally liable for. Your best and fairest way to resolve a claim issue is to go through your claim representative and work out a fair resolution. In the event that there is a chargeback the credit card holder will be charged some administration fee.
9. Disclaimer of Products Sold
   Ekbote Furniture is not responsible for expressed or implied usefulness or satisfaction with the products offered on www.ekbotefurniture.com. Any claim of dissatisfaction with products purchased, for any reason, are subject to Ekbote Furniture’s return policy and satisfaction guarantee policy. By purchasing from Ekbote Furniture and agreeing to the terms and conditions on this site, customer is aware that any satisfaction guaranteed or implied by their credit card company is trumped by the terms and conditions that they are agreeing to here. Shipping and delivering furniture around the nation is an expensive prospect, please be aware of what you are doing and only purchase if you are sure about the purchase you are about to make.