Guarantee, Returns And Exchanges
The company, guarantees satisfaction with the merchandise you purchase from them. The merchandise ordered may, subject to what follows regarding furniture, be returned to the company’s warehouse at gat no.229, village ranje, tal.bhor,dist.pune. 412205. Or, if you wish to return or exchange merchandise directly to ekbotefurniture.com, contact us at www.ekbotefurniture.com/contact-us. When returning the ekbote product, the company’s warehouses may require additional time to verify the availability of alternate product. This process may require 2 to 5 business days. Ekbote furniture must be intimated for returns within 48 hours of receiving the product and returned within 7 working days to qualify for a refund. For more information on furniture ‘s electronic return policy, please click here. Ekbote furniture may in future restrict its return policy regarding other products.
Return Policy for Products
If you receive a damaged / defective product or a product that does not comply with the specifications as per your original order, please get in touch with the www.ekbotefurniture.com/contact-us.
Upon receiving your complaint, the company, shall verify the authenticity and the nature of the complaint and if the company, is convinced that the complaint is genuine, the warehouse department of the company , will inform the relevant department of such complaint and request for a replacement. If the complaint is frivolous or baseless, the company, reserves the right to take legal actions against you and you will be solely liable for all costs incurred by the company, in this regard.
In order to return any products, you are required to comply with the below mentioned conditions, viz:
- Please notify the company, of receipt of a damaged/ defective product/service within 48-hours of delivery to you. If you are unable to do so within 48-hours, the company, shall not be held liable for the failure to replace the order;*
- Products should be unused;*
- The Company, will arrange pick-up of the damaged/defective product through its own logistics partner. If the company, is unable to do so, you will be notified regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with the company.
- Products should be returned in their original packaging along with the original price tags, labels, barcodes, user manual, warranty card and invoices etc.;
- It is advised that the return packets should be strongly and adequately packaged so that there is no further damage of products during transit;
- The returned products are subject to verification and checks by the company, in order to determine the legitimacy of the complaint/ return. If the claim is not legitimate, you will be required to bear the shipping costs for the product.
* These conditions will not apply to products where the defects could not, using reasonable diligence, have been discovered, at the time of delivery.
If a product returned is duly accepted by the company, the value of such product, as originally paid by you will be refunded to you. Refund will be processed by cheque mode only.
Refunds will be subject to the following:
- Orders paid online will be refunded within 7-21 working days through cheque mode only.
- If the product can be repaired by the service centre, the company, will get the same repaired and send it back to you.
- A promo code, once used shall not be refunded in case of cancellation of order either by customer or the company.